Tips to Keep Your Service Top-Notch Through the Busy Holidays


Maintaining top service quality during the busy holiday season can be challenging. The holidays are among the most stressful times of the year because people travel, shop, and have family and business obligations all crunched into a two-week, very intense period with a lot of expectations and heightened emotions. Everyone’s in a hurry and expects prompt, courteous service despite the fact that there may be 10 or 15 other people demanding the same service at the same time from you.

There are steps you can take to minimize stress and keep clients happy and coming back:

* Be especially empathetic. Demonstrate genuine concern for clients’ problems. Use such statements as ‘I understand why you feel that way, ‘I see your point of view,’ and ‘I hear what you’re saying.’

* Go the extra mile. Little things mean a lot. Clients will really appreciate any effort you make to go the extra mile. For example: Give clients small gifts as tokens of your appreciation for their business, or mail them a niceChristmas card.

* Underpromise and overdeliver. During the holidays, clients may make more demands than usual. By offering clients options and alternatives, you let them know what you can do for them, not just what you can’t.

The Running Your Own Bookkeeping Service portion of this site gives additional tips on the day-to-day operations of your Accounting and Bookkeeping business.Learn How To More Effectively Run an Accounting and Bookkeeping service

Table of Contents


Featured Articles

5 Small Business Do's and Don'ts _ (1)

Do’s and Don’ts of Small Business

5 Small Business Do’s and Don’ts : A Marketing Tool you can pass on to current and potential customers Note: We’re all about driving business into your doors. The following article is a marketing piece

Read More »

Recommended Reads

Tax Preparation Course

About How it works Testimonials Course Details Coaches Curriculum FAQs Apply Today More than just a Tax Preparation Course We focus on hitting your income & career goals. If you are like our students, you

Read More »

Professional Bookkeeper Certification Course

Get The Skills To Be A Bookkeeping & Accounting Professional     What is our Professional Bookkeeper™ Certification?   Many professions use designations and certifications to identify their areas of expertise. It recognizes individuals as

Read More »

Become An Enrolled Agent, EA

Become An Enrolled Agent, EA An enrolled agent is a tax practitioner who is licensed with the Internal Revenue Service to represent clients before the IRS. An enrolled agent is the highest credential awarded by

Read More »
QuickBooks Specialist Certification.jpg

QuickBooks Certification

Get the Skills to Be a QuickBooks Specialist QuickBooks Specialist™ Certification The Professional Bookkeeper’s Guide to QuickBooks is designed to teach anybody how to use QuickBooks. Whether or not you consider yourself a bookkeeping professional,

Read More »

Accountant Certification Programs

Get Certified in Accounting, Bookkeeping, Tax Prep, QuickBooks etc. Enhance & Grow Your Business Knowledge in as little as 4 Weeks with Our Accountant Certification Programs From employers to clients, everyone likes a financial professional

Read More »